Terms and Conditions


Our website is open to persons over eighteen (18) years old if you reside in the UK. If you are under the age of eighteen (18) please do not use the website. If you continue to access the website from locations outside the UK, you are responsible for compliance with local laws which relate to you accessing this website, where they are applicable.

Our website can be used to find out information about the goods we sell. It also allows you to buy goods from us. The sale of goods by us is subject to our Product Supply Terms. Please check these terms carefully before you buy goods from us, as they set out how we will supply goods to you, and various other terms relating to our goods.

You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the website.

Whilst we will try to make sure our website is available and functions properly at all times, we do not guarantee that our website will be available all the time, or at any particular time, that our website will function properly, or that any functionality upon our website will be available at all, or any, times. We may suspend or terminate operation of the website at any time as we see fit. If you need to buy goods from us for a particular time or occasion, please do this as far in advance as possible, in case our website is unavailable at the time you need to access it and we cannot be held responsible if a parcel arrives after the time and date you required the item. Unfortunately using third party shipping companies means we have no control over when they ship and how quickly they will get a package to you. We will try everything we can to get the parcel to you by an agreed time and date but we cannot guarantee this.

While we try to make sure that our website is accurate and up-to-date, we cannot promise that it will be. We also cannot promise that the website will be fit or suitable for any purpose. Our content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. Any reliance that you may place on the information on this website is at your own risk.

Images on our website are for illustrative purposes only and may differ to the exact product or package.

Some products are described as from a private collection and please be aware that if an item constitutes part of a private collection, The Whisky Castle cannot be held liable or offer any guarantee / warranty as to the contents of the bottling(s) and product(s) will be sold as seen.

If you are a collector looking for a specific bottle and have questions, please email or call us on 01807 580213 to discuss the product before purchasing as we cannot guarantee editions or variations of specific bottlings without verbal or written communication with you to make sure you get the product you are looking for.

Where the website allows you to login you must keep your password and other account details confidential. Please let us know immediately in the case that you suspect or know your password or other details have become known to any other person. If you give your login details to any person, you are liable for any use they make of our website via that login.

We seek to make the website as accessible as possible. If you have any difficulties using the website, please contact us at sales@whiskycastle.com.

We may prevent or suspend your access to the website if you do not comply, or we suspect you have not complied, with any part of these Terms, our Product Supply Terms or any applicable law. This shall be without prejudice to our other rights and remedies in respect of such breach. Please note that we have the ability to trace your IP address and if necessary contact your internet service provider in the event of a suspected breach of these Terms or our Product Supply Terms.

If your failure to comply may endanger the rights, property or interests of any other person, or we suspect that may be the case, we may disclose your details and any other relevant information we hold about you, to help prevent any damage being suffered.


Please refer to our Shipping and Returns page for full details on our policies.